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Problem Solving Skills
text: What does the "E" in EQ stand for?, correct: Emotional, incorrect: Excellent,Eagerness,Edgy, fun fact: EQ refers to an individual's emotional intelligence, which is an integral part of team problem-solving because it involves being able to empathize with and affect the emotions of others.,text: Which piece of office equipment is unique for brainstorming sessions?, correct: Sticky notes, incorrect: Paper clips,Label makers,Staplers, fun fact: Team brainstorming to solve a problem often involves multiple employees posting sticky notes on a board, creating a sort of "cloud" of ideas interacting with each other.,text: What kind of restaurant is a keyword in a particular problem-solving method?, correct: Café, incorrect: Bistro,Fast Casual,Pizzeria, fun fact: The World Café Method places team members on small round tables and poses questions to these groups to discuss and compare solutions.,text: What question word is a crucial part of a particular problem-solving method?, correct: Why, incorrect: Who,When,Where, fun fact: The Five Whys method, developed by Toyota, helps users find the root cause of a problem by asking, "Why?" to a problem five times in a row.,text: What type of clothing is in the name of a particular problem-solving method?, correct: Hat, incorrect: Coat,Shoe,Blouse, fun fact: The Six Thinking Hats model uses six different colored hats (white, red, black, yellow, blue, and green) to focus on data, feelings, cons, pros, action, and creativity when solving a problem.,text: What material from other companies can a business reference while trying to solve a problem?, correct: Case studies, incorrect: Financial statements,Employee rosters,Patent filings, fun fact: Many business journals and magazines offer a window into past problems faced by different companies, which can give a business insight into its current struggles.,text: What kind of research can a business conduct to find the source of a problem outside the company?, correct: Market Research, incorrect: Internal research,Performance reviews,Financial research, fun fact: Market research can give businesses a better idea of what consumers are currently interested in and what about a company that may be keeping them from purchasing.,text: What is a root-cause analysis?, correct: A focus on identifying an underlying problem, incorrect: A study of plant life,A discussion with a peer group,A session focused on difficulties, fun fact: Many interpersonal conflicts are the result of deeper issues hiding behind the surface. A root-cause analysis prioritizes treating a disease rather than mere symptoms.,text: What does the first "S" in KISS stand for?, correct: Simple, incorrect: Safe,Satisfactory,Same, fun fact: Keep It Simple, Stupid (or Silly) is a principle that emphasizes the importance of a simple solution being preferable to a more complicated one.,text: What technical term from the scientific method can help with problem-solving at a company?, correct: Hypothesis, incorrect: Observation,Experimentation,Result, fun fact: At the start of a conflict resolution session, a manager or other intermediary can form an initial hypothesis about how to solve whatever the problem is.
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Problem Solving Skills
What does the "E" in EQ stand for?
Eagerness
Emotional
Excellent
Edgy
